Refund policy

Returns

Returns must be requested within 14 days of carrier-confirmed delivery.

Return Eligibility

To qualify for a return, the e-KRT must:

• Be unused and in its original condition
• Be returned in its original packaging
• Include all original components and accessories
• Pass inspection upon receipt

Non-Returnable Items

Returns cannot be accepted for products that:

• Have been used or operated
• Have been modified or altered
• Show damage resulting from misuse or abuse
• Have been damaged due to improper storage or environmental neglect

How to Start a Return

1. Contact our support team to request a Return Authorization.
2. Wait for return instructions and approval before shipping your item.
3. Package the e-KRT securely in its original packaging and return it following the provided instructions.

Return Shipping

Unless the product is confirmed to be defective, return shipping costs are the responsibility of the customer.

If you have any questions about your return, please contact us before shipping your product so we can assist you with the process.